FAQ

How does your 100-Day Money Back Guarantee Work?

 

It's real simple. We know you'll love our products, however, in case you change your mind or they don't live up to your expectations, we'll refund you 100% of your order PLUS we'll even pay for the return shipping.  

How it works

1. Contact us to organise a hassle-free return (info@kappi.com.au)

2. We'll send you a postage label

3. You'll send it back

4. Once we receive your return, we'll refund every cent

Shipping and Payment Information

How much does shipping cost?

Australian orders under $49 - Standard Shipping costs $5

Australian orders over $49 - Standard Shipping is FREE

Australian Express Shipping - $12

All international orders - $15

When will my order ship and arrive?

Please allow 1 business day for processing and handling. Any orders placed before 2pm on Sunday, Tuesday and Thursday will be sent out next business day.

Where do you ship your products?

We ship worldwide! Since we want to make Kappi products available to as many people as possible, we've decided to subsidise a portion of the shipping costs so that we can offer an international flat rate of only $15.

What methods can I use to pay for my purchase?

Any which way you want really. At Kappi HQ we've gone out of our way to make it as easy for our customers as possible. Credit Card, Debit Card, PayPal and AfterPay (if you're a little short at the end of the month but you've just gotta have that organic cotton grocery bag for the weekend market!).

How do I use a promotional code?

Simply click the button in the pop-up box and the code should be directly applied at checkout. Alternatively, if you're having a little trouble, you can always copy and paste the code at checkout.

Products and Brand Information

Where are your products made?

When we first started Kappi, we scoured Australia for manufacturers who could provide us with beautifully crafted products at a price-point that would be fair to consumers. Unfortunately, the way the manufacturing industry is structured here in Australia, it makes it nearly impossible for small-scale bespoke items to be manufactured at a price that is not prohibitive to the end consumer. To that end we spent a great deal of time hand selecting a few international manufacturers who possessed the expertise to satisfy our rigid quality demands as well as being willing to align themselves with our mantra of waste reduction.

Our products are made from a few carefully hand-selected manufacturers in China. Emphasis has been made to ensure our manufacturers satisfy industry regulations and that employees are treated ethically. We've also taken great care to eliminate as much plastic and waste from the supply and logistics chain as possible. One of our main successes to date includes ensuring products come to us wrapped in recycled paper and reused newspaper rather than individually packaged in plastic bags. We then reuse this paper packaging as padding when we ship out our products to customers. Reduce, Reuse, Recycle!

Where is the bamboo used in your products sourced from?

Our bamboo is sourced from plantations in China that adhere to sustainable farming practices. We've ensured that our bamboo is not sourced from areas that have destroyed natural forests in order to harvest bamboo. Since our bamboo is sourced from managed plantations, we have ensured that we are not competing with animals that rely on bamboo as a food source. Don't worry, no pandas were harmed in the making of your toothbrush!

Are your products durable?

Most definitely. We don't believe in planned obsolescence here at Kappi HQ. Kind of counter-intuitive right? Well, we believe in providing customers with a product that will stand the test of time. We don't want them having to come back and buy the same thing because they loved it but it broke. Rather, we want customers to come back because they love their existing Kappi products and want to further reduce their environmental footprint with something else in our range! Long story short, our products are as durable as they are beautiful. And, if something does happen to go wrong with your product, get in touch with us and we'll sort something out!

What does Kappi mean?

Kappi means 'warrior' in old-norse. We're both enamoured with Scandinavian design, and with Swedish heritage on Fred's side, we felt that it was a good fit for our brand. Kappi is light, bright, sophisticated and just a little bit fierce - like any good warrior should be. Plus, if we're going to have any chance in turning around this environmental s**t-storm we collectively find ourselves in, we're all going to have to ignite our inner eco-warrior!